Client's Challenge
The World Health Organisation (WHO) needed more than just a training manual. With their internal Signal App becoming a vital communication tool for global teams, they faced a critical challenge: how to ensure staff across different regions, time zones, and technical backgrounds could confidently use the system without relying on lengthy documentation or live support.
Traditional formats like PDF guides and static onboarding sessions were falling short. They weren’t engaging users, nor were they providing the hands-on familiarity needed to navigate the Signal App effectively in real scenarios. With teams under pressure to work quickly and communicate clearly, WHO needed a more intuitive, immersive, and scalable solution.
Our Solution
At Neon Learning, we designed a custom-built, interactive simulation-based course that put the learner at the centre of the experience. The goal? To mirror the real-life workflows of the Signal App in a safe digital environment, so users could learn by doing, not just watching.
Interactive Software Simulation
Using Articulate Storyline, we recreated the functionality and interface of the Signal App, allowing learners to explore its features and perform simulated tasks as if they were using the real software. From sending messages to managing settings, the training mimicked genuine use cases step-by-step.
AI-Powered Voiceovers and Support
To enhance consistency and reach across global audiences, we used AI voiceover tools to deliver clear, professional narration throughout the course. This created a guided experience that was accessible and easy to follow, no matter the learner’s location or language proficiency.
Custom Visuals and Animation
We added bespoke illustrations and animated sequences to make complex processes simpler and more engaging. This helped bring the training to life visually, making it easier to retain information and stay engaged from start to finish.
End-of-Course Knowledge Check
To ensure the training stuck, we included an assessment module at the end of the course. This tested user understanding in a practical way, offering instant feedback and helping WHO validate learner readiness. The course was designed with future scalability in mind—easily adaptable for updates to the app or localisation needs, ensuring long-term value and reduced overhead.
Results & Impact
The result was a highly effective, globally accessible eLearning solution that transformed how WHO rolled out technical training.
Global Reach, Local Impact
The course is now part of WHO’s official onboarding for the Signal App, used by staff worldwide to gain essential software skills at their own pace.
Improved Confidence and Reduced Support
By simulating real-life app use, learners gained confidence in a low-risk environment—reducing the volume of troubleshooting and support requests for the WHO tech team.
Scalable, Sustainable Learning
The AI-enhanced and modular design means WHO can easily update or localise the content as the app evolves—making it a future-proof training solution.
Assessment-Driven Learning
With trackable quizzes and knowledge checks, WHO can now verify learner competence and ensure consistent understanding across diverse teams.